Privacy policy

Privacy Policy

Introduction

Rival Performance ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (www.rivalperformance.com) and make purchases. By using our Services, you agree to the terms of this Privacy Policy.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us. We may use this information to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our users.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect:

Information We Collect Directly from You

  • Basic contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and security questions.
  • Shopping information including the items you view, put in your cart, or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us.

Information We Collect through Cookies

We automatically collect certain information about your interaction with our Services ("Usage Data"). To do this, we use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

How We Use Your Personal Information

  • Providing Products and Services: To process your payments, fulfill your orders, send notifications related to your account, purchases, returns, and exchanges, create and manage your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.
  • Marketing and Advertising: To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This includes tailoring the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe.
  • Communicating with You: To provide customer support and improve our Services.

Cookies

We use Cookies to enhance your experience on our Site. Cookies help us remember your actions and preferences, run analytics, and improve user interaction with the Services. Most browsers automatically accept Cookies, but you can set your browser to remove or reject Cookies. Please note that removing or blocking Cookies may impact your user experience.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you.
  • When you direct us or consent to our disclosure of certain information to third parties, such as shipping products or using social media widgets.
  • With our affiliates or within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations, enforce terms of service, and protect our rights and the rights of our users.

User-Generated Content

The Services may enable you to post product reviews and other user-generated content. This content will be public and accessible by anyone. We do not control who will have access to the information you choose to make public and cannot ensure that parties who access such information will respect your privacy or keep it secure.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of these sites. Information you provide on public or semi-public venues may also be viewable by other users of those platforms. Our inclusion of such links does not imply any endorsement of the content on such platforms or their owners or operators.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request deletion of this information.

Security and Retention of Your Information

We implement various security measures to protect your personal information. However, no security measures are perfect, and we cannot guarantee complete security. We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to access, delete, correct, or restrict the processing of your information. You may also have the right to withdraw consent and manage communication preferences.

You can exercise these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country you live in, including the United States. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms to ensure adequate protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please contact us at:

Email: contact@rivalperformance.com