Refund policy

Refund Policy

1. Refund Eligibility

  • Change of Mind: You can request a refund for change of mind within 30 days of the date your order is delivered. To be eligible, your item must be unopened, with package seals intact, and in the same condition that you received it. The box must also be undamaged.
  • Defective or Faulty Products: Refunds or replacements for defective or faulty products will be honoured in line with the Australian Consumer Law. This applies within 12 months of the date your order is delivered. Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

2. Refund Process

  • To request a refund, contact us at contact@rivalperformance.com within 30 days of delivery for change of mind, or within 12 months of delivery for defective or faulty products. Please provide your order number and a description of the issue.
  • If your return is accepted, we’ll confirm where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Return Postage

  • For change-of-mind returns, the buyer pays the return postage. If you are outside Australia, this means international postage back to Australia. Return postage is not refunded.
  • For defective, faulty or incorrect items, we cover the cost of any return we ask you to make.
  • We recommend a tracked postal service, as we can only refund items that reach us. Please remove or cover all existing addresses and barcodes/QR codes on the package.

4. Returns Address

  • Once your return is accepted, send it to:
    Rival Performance
    Parcel Locker 80
    Lane Cove NSW 2066
    Australia

5. Refund Approval

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

6. Late or Missing Refunds

  • If you haven’t received a refund within the stated period, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at contact@rivalperformance.com.

7. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact@rivalperformance.com. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. European Union 14-Day Cooling Off Period

  • If your order is delivered within the European Union, you have the right to cancel or return it within 14 days of the date it is delivered, for any reason and without justification. Your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. The buyer pays the return postage back to Australia.

9. Contact Information